Chip R. Bell
|Education||Bachelors, University of Georgia, 1966
Masters, Vanderbilt University, 1971Doctorate, The George Washington University, 1977
|Occupation||Speaker, author, consultant|
|Known for||Customer Forensics®|
|Kaleidoscope: Delivering Innovative Service that Sparkles|
Chip R. Bell is an author, keynote speaker, and consultant in customer loyalty and service innovation. He is known for his work in mapping the customer journey as part of the customer service experience and customer forensics®.
Prior to the late 1970s launch of his consulting firm, Chip Bell Group, he was Vice President and Director of Management and Organizational Development for NCNB, which forms the core of today's Bank of America. He is a customer-loyalty columnist for Entrepreneur Magazine, CEO Magazine, MoneyInc, and other publications.
As a consultant and speaker, Bell has worked with Ritz-Carlton, General Electric, Cadillac, Microsoft, State Farm, Harley-Davidson, and other Fortune 100 companies. He has appeared in interviews on several news networks, including ABC,CNBC,CNN, Fox Business, and NPR. His work has been covered in numerous publications including Money,Wall Street Journal,Fast Company, Bloomberg BusinessWeek, USA Today, MarketWatch, Inc. and Forbes.
Bell was named one of the "World's Top 30 Customer Service Professionals" for 2014 - 2017.
Bell earned his bachelor's degree in psychology and political science from the University of Georgia, a masters in Behavioral Science from Vanderbilt University and his doctorate in Organizational Behavior/Human Resource Development from The George Washington University.
Chip Bell served as an infantry unit commander with the 82nd Airborne Division during the Vietnam War  and was a guerilla tactics instructor at the U.S. Army Infantry School at Fort Benning. Bell was awarded 2 Bronze Stars, 2 Purple Hearts, and several other medals in recognition of valor and outstanding performance.
Bell has authored or co-authored over twenty two books, of which nine have been described as national and international best-sellers. A book about innovative service, entitled Sprinkles: Creating Awesome Experiences Through Innovative Service, has been described by one reviewer as "stand[ing] out from the crowd". Other books have been described by the same reviewer as "smart, succinct, accessible, and practical." In February 2017, Bell published a book entitled Kaleidoscope: Delivering Innovative Service that Sparkles, which was covered in both Forbes and Inc. magazines.
Kaleidoscope: Delivering Innovative Service that Sparkles, Greenleaf Book Group (2017)
Sprinkles: Creating Awesome Experiences Through Innovative Service, Greenleaf Book Group (2015)
Managers as Mentors with Marshall Goldsmith, Berrett-Koehler Publishers (2013)
The 9½ Principles of Innovative Service, Simple Truths (2013)
Wired and Dangerous: How Your Customers Have Changed and What to Do About It with John R. Patterson, Berrett-Koehler Publishers (2011)
Take Their Breath Away: How Imaginative Service Creates Devoted Customers with John R. Patterson, John Wiley & Sons, (2009)
Beep! Beep!: Competing in the Age of the Road Runner with Oren Harari, Grand Central Publishing (2000)
Knock Your Socks Off Service Recovery with Ron Zemke AMACOM (2000)
Customers as Partners-Building Relationships That Last, Berrett-Koehler Publishers (1994)
Managing Knock Your Socks Off Service with Ron Zemke, AMACOM (1992)
World's Top 30 Customer Service Professionals, 2014 - 2017
Top 30 Thought Leaders in North America - Leadership Excellence Magazine
Leadership 500 Excellence Award, 2016
Leadership Excellence 100 Top Thought Leaders for 2008
Bronze Award for Top Sales Book, Axiom Business Book Awards 
Silver Award for Top Business/Career/Sales; Independent Publisher Awards 
Top Business Book; Benjamin Franklin Award Winner; IBPA 
Best Book Award - Business: Marketing & Advertising (2017); AmericanBookFest 
Chip Bell is an author, consultant, and regular keynote speaker who...
Bell has worked with Ritz-Carlton, GE, Microsoft, State Farm, Harley-Davidson...
He has authored eight national best-selling books...
...no matter how many books I read on that topic, Chip's always stand out from the crowd. His new book, Sprinkles, is no exception.
Chip Bell is one of my favorite authors. His books are smart, succinct, accessible, and practical.
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