A typical location in Mansfield, Connecticut
May 1, 1986|
Brighton, Massachusetts, U.S.
Thomas G. Stemberg
|Headquarters||Framingham, Massachusetts, U.S.|
Number of locations
1,220 stores (U.S.) |
40 warehouses/fulfillment centers (U.S.) (2016)
United States |
|J. Alexander Douglas (CEO)|
|Revenue||US$ 20.217 billion (2016)|
|US$ -1.497 billion (2016)|
|US$ 8.271 billion (2016)|
Number of employees
Staples Office Centre|
Staples, Inc. is an American multinational office supply retailing corporation. It currently comprises over 1,500 stores in North America. Headquartered in Framingham, Massachusetts, Staples also does business extensively with enterprises in the United States and Canada, and as Staples Business Advantage.
Staples sells office supplies, office machines, promotional products, technology, and business services both in stores and online. The company opened its first store in Brighton, Massachusetts on May 1, 1986.
The idea for Staples originated in 1985, while Stemberg was working on a proposal for a different business. He needed a ribbon for his printer, but was unable to obtain one because his local dealer was closed for the Independence Day holiday. A frustration with the reliance on small stores for critical supplies combined with Stemberg's background in the grocery business led to a vision for an office supply superstore.
The first store was opened in the Brighton neighborhood of Boston in 1986. Staples started with backing from private equity firms including Bain Capital; Bain co-founder Mitt Romney served on the company's board of directors for the next 15 years, helping shape their business model.
In 1991, Staples founded its Canadian subsidiary, The Business Depot, and began opening stores under that name, though over a decade later, all stores were renamed as "Staples". The first store opened in Vaughan, Ontario, Canada north of Toronto. The following year, Staples began expanding into Europe, and opened its first store in Swansea, United Kingdom.
During its tenth anniversary in 1996, Staples became a member of the Fortune 500 companies as sales surpassed $3 billion. On September 4, 1996, Staples and Office Depot announced plans to merge. The Federal Trade Commission decided that the merged company would unfairly increase office supply prices despite competition from OfficeMax, because OfficeMax did not have stores in many of the local markets that the merger would affect.
Staples ultimately argued that chains such as Walmart and the now-defunct Circuit City represented significant competition, but this argument did little to sway the FTC. Following the denial of the merger by the FTC, a rivalry has formed between the two companies.
Staples acquired the naming rights for the Staples Center in Los Angeles shortly before construction began in 1998. Staples also acquired Quill Corporation, an online and catalog retailer of office supplies, for about $685 million in cash and stock and launched Staples.com. Between 1999 and 2001, unsuccessful attempts to enter the telecommunications business were made as Staples created Staples Communications after the purchase of Canada-based company, Claricom, from an investment group. The company was later sold to Platinum Equities and renamed NextiraOne.
By 2001, Staples integrated its e commerce website to all of its subsidiaries across the world. In 2002, Staples launched Staples Foundation for Learning and acquired Medical Arts Press, which became a subsidiary of Quill Corporation. By 2004, Staples expanded to Austria and Denmark and in 2007, Staples opened its first store in India.
In March 2005, Staples and Ahold announced a plan to include a Staples branded store-within-store section in all Stop & Shop Supermarkets and Giant Food stores throughout the Northeast. In August 2006, Ahold announced the addition of the Staples section to all Tops Friendly Markets locations as well.
In 2008, Staples acquired Dutch office supplies company Corporate Express, one of the largest office supply wholesalers in the world. Staples also launched 11 concept stores in the New England area featuring a large focus on small business and technology related services.
Staples announced the closure of 23 of its 134 stores in the United Kingdom in December 2012, to "accelerate growth and better serve the evolving needs of customers".
On March 6, 2014, Staples announced it would close up to 225 stores in North America by the end of 2015, in order to cut $500 million in costs annually.
On February 4, 2015, Staples announced a plan to once again acquire Office Depot, which itself had recently acquired OfficeMax in a bid to compete against Staples. It was reported that the deal could face antitrust scrutiny for its monopolization of the office supply market, unless growing competition against online retailers is considered a factor as well.
On December 7, 2015, the FTC filed a lawsuit to halt the merger, arguing that the merger would harm competition in the commercial office supply market. Staples intends to challenge the complaint and as of January 2016, the FTC has not changed its stance. On May 10, 2016, the United States District Court for the District of Columbia granted the FTC a preliminary injunction against the merger. After the ruling, Office Depot and Staples announced termination of their proposed merger.
In the end of January 2016, it was announced to employees that Staples would be laying off hundreds of workers at their headquarters location. The layoffs are seen by some analysts as a preemptive tactic in case the proposed merger with rival Office Depot did not receive regulatory approval from the Federal Trade Commission.
In May 2016, the FTC denied the merger of Office Depot and Staples, sending stocks of both companies tumbling.
In November 2016, it was announced that Staples was to sell its United Kingdom operations to Hilco for a "nominal" sum. Hilco said it was planning to phase out Staples branded shops over the coming months, and the Staples name is set to disappear from the United Kingdom. As of March 2017, Hilco was rebranding its 106 Staples UK stores as "Office Outlet", while keeping a red and white colour scheme.
In June 2017, Reuters reported that private equity firm Sycamore Partners would buy Staples for $6.9 billion, with Staples saying the purchase was expected to close by December 2017. The deal actually closed on September 12, 2017.
Throughout most of the company's history, Staples employed, in its American commercials and advertising promotions, the slogan "Yeah, we've got that.", signifying their wide selection of products. This slogan was retired in 2003, to be replaced with "That was easy". Expanding on that theme, 2005 adverts featured a large red push-button marked "easy". In the United Kingdom, Staples had used the slogan "You want it. We've got it"; this changed to "That was Easy".
Originally, the "Easy Button" was only intended to be a fictitious button with 'magical' properties, featured in their television advertisement campaign. However, when the adverts appeared, customers began contacting the company to inquire how they could buy one. The company responded by making the "Easy Button" a real product (available in English "easy", French "simple", Spanish "fácil" and German "einfach easy").
These buttons were shipped to stores in the United States, Canada and Germany starting in the fall of 2005. Sales of the buttons reached 1.5 million by the end of 2006. The button has been referred to as a "Marketer's Dream", effectively turning millions of Staples customers into advertisers, resulting in greatly increased brand recognition.
The Snowbot was a robot shaped like a snowman who refuses to let go of the inkjet printer he has fallen in love with. After the printer is wrestled from his grasp, the robot utters a monotone "Weeping. Weeping." He is consoled by a Staples employee who offers him a surge protector or a computer mouse (depending on the ad) instead.
The robot's "Weeping. Weeping." catchphrase briefly became a popular meme on the Internet, and the ad itself was parodied in a 2002 Christmas advertisement for Dell Computers, in which a robot hassles a shopper (including striking him with a candy cane) when he attempts to purchase a PC at an unnamed office supplies retailer.
Another advertisement style is used during its annual back-to-school campaign, in which the Christmas song "It's The Most Wonderful Time of the Year" is played while parents joyously shop for school supplies for their children, used for several years beginning in January 1995.
Later, Alice Cooper appeared in a back-to-school campaign from August 2004. Within the ad, a hand is seen selecting various supplies while a girl looks on unhappily. She finally says, "I thought you said, 'School's out forever.'" Alice is shown behind the cart, saying, "The song goes 'School's out for summer'. Nice try, though." The hit song then plays as supplies are shown. The tagline, "That was easy", is heard playing over the company logo, formed to resemble a stapler.
During the 2008 holiday season, Staples advertising for the first time engaged Facebook, Twitter, YouTube, and other social media platforms. The company created a character named "Coach Tom" to promote its "Gift it for Free" sweepstakes, in which 10,000 Staples customers won up to $5,000 in merchandise.
The Staples tagline changed in January 2014, to "Make More Happen."
In August 2002, the company started the Staples Foundation for Learning, which supports youth groups and education. It also is a partner of Boys & Girls Clubs of America, Ashoka, Earth Force, Initiative for a Competitive Inner City, Hispanic Heritage Foundation and through Staples, ReadBoston.
In August 2005, Staples introduced the "Easy Button", a novelty item for offices which is advertised as a fun way of relieving stress. The button does nothing other than say "That was easy" when pressed. The first USD 1 million of profits each year from the Easy Button are donated to the Boys & Girls Clubs of America. As of December 2006, it was sold for US $4.99 to $6.99 in all US and Canadian stores (where profits go to Special Olympics in Canada) and on the company's website. Donations also went to the Children's Fund. Staples has reportedly sold more than $7.5 million worth of Easy Buttons.
Staples is ranked in the top 25 of EPA's Green Power Partner list. In 2006, Staples offered more than 2,900 different office products incorporating recycled content.
Staples is currently trying to pursue developing Staples brand products with green raw materials. In response to a two-year campaign targeting the company, Staples adopted an environmentally friendly paper policy, in hopes of increasing the amount of post-consumer recycled paper made available for sale, phasing out products originating from endangered forests.
The Hanover, Maryland fulfillment center is powered by a 1.01 megawatt solar installation covering nearly 175,000 square feet (16,300 m2) of roof space. Its Savi Ranch store in Yorba Linda, California also has a sizeable rooftop solar installation. Staples has also recently implemented power reduction strategies in all of their Copy & Print Centers, where the copiers enter sleep mode in as little as 15 minutes after use.
This technique will save Staples nearly $1 million a year in reduced energy costs and prevent over 11 million pounds of carbon dioxide from being released into the atmosphere. In November 2014, Staples partnered with EnergySage to give Staples giftcards to homeowners and businesses that installed solar panels.
Staples accepts all used ink and toner cartridges for recycling. Prior to 2008, the only cartridges that could be recycled were HP, Kodak, and Dell, and customers were given a three dollar coupon for the store, with a maximum number of coupons that could be given, or redeemed, at any time being 25. Starting in 2008 and continuing to the present, one's ink recycling goes on the customer's Staples Rewards.
Staples now gives back two dollars on all ink cartridges and toners as of July 2010. Ink recycling credit comes to Rewards members as a separate coupon, monthly, instead of the normal quarterly rewards check. Most customers are able to trade in ten per month for credit, whilst Staples Plus and Premier Rewards members are able to trade in twenty per month.
As of February 28, 2013, Staples announced that in order to receive $2 per ink cartridge recycled, customers would be required to spend at least $30 at Staples in ink purchases within 180 days of recycling.
A 2012 study by the Wall Street Journal found that Staples displayed different prices to customers in different locations (distinct from shipping prices), based on proximity to competitors like OfficeMax and Office Depot. This generally resulted in higher prices for customers in more rural areas, who were on average less wealthy than customers seeing lower prices.
KrebsOnSecurity reported a suspected breach at Staples, On October 20, 2014 after hearing multiple banks had identified a pattern of card fraud (suggesting that several Staples office supply locations in the Northeastern United States were dealing with a data breach). At the time, Staples would say only that it was investigating "a potential issue" and had contacted law enforcement.
On December 19, 2014, Staples reported that criminals had deployed malware to point-of-sale systems at 115 of their retail stores in the United States. At 113 stores, the malware may have allowed access to this data for purchases made from August 10, 2014 through September 16, 2014. At two stores, the malware may have allowed access to data from purchases made from July 20, 2014 through September 16, 2014. Overall, the company believed that approximately 1.16 million payment cards may have been affected.
On July 14, 2015, Numerous news outlets started to report a suspected data breach at retailers served by online photo software from PNI - Staples' recent acquisition. The first reported victim was Walmart Canada, followed by CVS, Rite-Aid, Costco US, Costco Canada and Tesco UK. As of July 30, 2015, the photo websites of all of these retailers remained shutdown with no estimate on restoration.
In addition to selling office supplies, business machines, and tech services, Staples also offers a copy and print center for photocopies, digital printing, faxing, custom business cards, custom rubber stamps, promotional products, binding, lamination, folding, cutting and engraved products. While many products can be produced in-store, larger, more complex jobs, or jobs requiring special materials such as PVC signs are routed to production facilities in various locations through the country.
Most locations have a limited service UPS shipping center offering air and ground services, (DHL in the United Kingdom stores; and FedEx, Purolator in the Canadian stores), which is open during store hours. International shipping is no longer possible as of mid-November 2017 with a software update pushed through to the retail stores in the US. UPS services in US-based stores are not capable of handling AT&T or Dish Network returns with a label or QR codes from Amazon returns.
In Canada, most web submission jobs and larger orders, including business cards, posters and books are produced in central production facility in each region. The production facilities operate 24-hours and orders are shipped to most of the stores within its regions within a day. The regions in Canada are BC/Yukon, Alberta/NWT, Saskatchewan, Ontario, Quebec, and Maritime. The Copy & Print Center was also the first Print Center to offer custom business cards printed in store. Known as 'Instant Business Cards' customers are able to have custom business cards in a matter of hours. Staples also operates stand-alone Print & Marketing Stores (currently there are 4 New York City locations, and one in Salem, Massachusetts) where Print & Marketing Services is a brand of Staples.
Starting in November 2005, Staples began a test called "Heavy Up" primarily using stores in New York state to experiment with the expansion of the offerings by the Staples Tech Center. A subsequent test known as "Double Up" was planned for an unspecified test market and was scheduled to begin the first half of 2006. The tests ran to promote competition with Best Buy's Geek Squad and Circuit City's Fire dog.
Beginning in early 2006, Staples also launched the "Easy Resident Tech" program, employing one to two resident computer repair technicians to do in-store repair during normal business hours.
Beginning January 30, 2007, Staples launched Staples EasyTech. The launch rebranded the "Easy Mobile Tech" name with plans to install an 11' x 17' kiosk in every store. The kiosk may vary from store to store depending on its size and volume. Most kiosks take up part of the Customer Service desk. Within the kiosk, Easy Resident Techs offered repair service as well as sold products. These technicians wore gray "Easy Tech" polo shirts to distinguish them from regular Staples workers. While there was typically one tech per store, a second tech may have been employed for high-volume stores.
Beginning July 2008, Staples launched a new program labeling all technology workers as "EasyTechs". Under the new guidelines all technology workers are required to have the skills necessary to perform basic services such as memory installation and PC configuration. In addition, all technology workers wear black polo shirts with green "EasyTech" emblems to set them apart from other store workers. The change was due to the company's new focus on services, allowing more customers to be assisted in less time. Most stores will still have a main "EasyTech" who performs most of the more complex tasks.
Beginning November 2008, eleven concept stores featuring a broader array of small business technology services were launched, which are known by the company as Best Tech stores. EasyTechs and sales workers were now referred to as "Tech Advisors" and "Solutions Advisors". The concept stores carry many more technology related products such as digital signage, small business servers, NAS (Network Attached Storage), and business networking. Staples also partnered with an on demand IT service provider, with such services as network monitoring, advanced network configurations, and server setup.
These concept stores are mainly based in New Hampshire, with stores in Nashua, Seabrook, West Lebanon, Dover and Concord. Some stores with this new concept also opened in Massachusetts, including the Auburn store. Other existing stores have been renovated to include Best Tech's services, including the Newington, Connecticut, and Natick store.
Perhaps the most daring Staples spot was the back-to-school commercial broadcast in August. Filmed in a Staples store, of all places, the commercial pulled out the stops in abrasive bravado. As the Christmas song 'It's the Most Wonderful Time of the Year' plays in the background, an overjoyed father in baggy shorts and loafers dances down the aisles.
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