Designing with Data: Improving the User Experience with A/B Testing

Designing with Data: Improving the User Experience with A/B Testing
By Rochelle King, Elizabeth F Churchill, Caitlin Tan

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Product Description

On the surface, design practices and data science may not seem like obvious partners. But these disciplines actually work toward the same goal, helping designers and product managers understand users so they can craft elegant digital experiences. While data can enhance design, design can bring deeper meaning to data.

This practical guide shows you how to conduct data-driven A/B testing for making design decisions on everything from small tweaks to large-scale UX concepts. Complete with real-world examples, this book shows you how to make data-driven design part of your product design workflow.

  • Understand the relationship between data, business, and design
  • Get a firm grounding in data, data types, and components of A/B testing
  • Use an experimentation framework to define opportunities, formulate hypotheses, and test different options
  • Create hypotheses that connect to key metrics and business goals
  • Design proposed solutions for hypotheses that are most promising
  • Interpret the results of an A/B test and determine your next move

Product Details

  • Amazon Sales Rank: #65757 in Books
  • Brand: O Reilly Media
  • Published on: 2017-04-20
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.00" h x .70" w x 5.90" l, .0 pounds
  • Binding: Paperback
  • 370 pages


  • O Reilly Media

Editorial Reviews

About the Author

Rochelle King is Global VP of Design and User Experience at Spotify where she is responsible for the teams that oversee user research and craft the product experience at Spotify. Prior to Spotify, Rochelle was VP of User Experience and Product Services at Netflix. where she managed the Design, Enhanced Content, Content Marketing and Localization teams at Netflix. Collectively, these groups were responsible for the UI, layout, meta-data (editorial and visual assets) and presentation of the Netflix service internationally across all platforms. Rochelle has over 14 years of experience working on consumer facing products. @rochelleking

Dr Elizabeth Churchill is a Director of User Experience at Google. Her work focuses on the connected ecosystems of the Social Web and Internet of Things.

For 2 decades, Elizabeth has been a research leader at well-known corporate R&D organizations including Fuji Xerox’s research lab in Silicon Valley (FXPAL), the Palo Alto Research Center (PARC), eBay Research Labs in San Jose, and Yahoo! in Santa Clara, California.

Elizabeth is an ACM Distinguished Scientist and Speaker. She is also a member of the ACM's SIGCHI Academy, in recognition of her contributions to the field of Human Computer Interaction. She served in the ACM SIGCHI Executive Committee for 8 years, 6 years of those as Executive Vice President, and is the current Secretary/Treasurer of the ACM.

Elizabeth has contributed groundbreaking research in a number of areas, publishing over 100 peer reviewed articles, co-editing 5 books in HCI related fields, contributing as a regular columnist for the Association of Computing Machinery's (ACM) interactions magazine since 2008, and publishing an academic textbook, Foundations for Designing User Centered Systems. Her upcoming book, Designing with Data, will be published in 2016. She has also launched successful products, and has more than 50 patents granted or pending.

Customer Reviews

Most helpful customer reviews

0 of 0 people found the following review helpful.
5The old is new again.
By Jerry Saperstein
I cut my teeth on mail-order marketing, what they now call direct-response. Might even be called something else now.

One of the cardinal rules of mail-order marketing was – and remains – test, test, test.

You tested everything. The headline, the copy, the color of the paper, its weight, everything until you had tested enough determine the most efficient marketing package.

This book’s primary authors are eminently qualified and highly experienced. Even better, they are graceful writers.

The authors define “A/B testing [as] a methodology to compare two or more versions of an experience to see which one performs the best relative to some objective measure”. In other words, you test to find out what works best.

The book is intended to acquaint designers and product managers in launching digital products using data to guide the product’s refinement. In other words, the book how to show designers and product managers how to use the wealth of data available to better market their product.

Over the course of the first six chapters, they do precisely that. This stuff is really good. The authors, one with Spotify in her background, the other with Netflix, truly understand the concept, mechanics and worth of testing.

The last two chapters smelled too much like political correctness for my taste and, in my opinion could have been left out without harming the value of the book.

If you are not thoroughly experienced with the concept of A/B testing in marketing vehicles, you will benefit from this book.


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