For many years, retail banks have been secure, highly profitable businesses. However, recent industry disruption has come knocking at the door of these financial giants. The turning point was the global financial crisis experienced between the years 2007 and 2009 which not only led to large losses, and even the collapse of a significant number of established banks, but has shaken the trust of financial customers worldwide to their core. These factors, combined with the fact that banking has been relatively undisturbed for centuries, meant it was time for change, and that change has been the rapid rise of financial technology companies. Emergent innovative financial technologies are profoundly changing the way in which we spend, move and manage our money, unlike ever before. The digital transformation and its pace of change have been truly astounding, dramatically shifting customer behaviors and expectations of their financial service provider. Retail banks must now become positioned to fulfill their customers’ every financial need, especially as the millennial generation is poised to soon command the largest purchasing power of any age group, and banks will need to become cognizant of this generation for a multitude of reasons.
- Amazon Sales Rank: #1958730 in Books
- Published on: 2017-05-26
- Original language:
- Dimensions: 9.00" h x
.48" w x
- Binding: Paperback
- 204 pages
"The Digital Banking Revolution captures the effects of disruption brought to the banking industry by emergent financial technology businesses. The author provides a fascinating examination of several companies who have recently developed new financial innovations and how they are demonstrably significant to the consumer."
Victor von Gierszewski
"The Digital Banking Revolution is an informative read focused on the transformational changes facing traditional retail banks worldwide. It covers insightful well-researched analysis on: big data, customer engagement, disruptive technologies, mobile payments, and the changing financial behaviors of consumers, in particular millennials."
Michael A. C. Hart
Chairman and CEO
"The Digital Banking Revolution provides a unique take on the consumerization of retail banking services. It elucidates on how banks are facing increasing pressure from digital competitors, and how by recognizing these threats they can now go on the offensive by developing innovative technologies of their own."
Reginald D. Jele
Chief of Staff to the Minister of Finance
Republic of South Africa
"The Digital Banking Revolution should be considered a survival guide for bank leaders, providing those in the industry with a strategic blueprint on how to adapt, evolve and succeed in this digital age."
G. Paul Warner
Former Private Bank Director
National Australia Bank
"The Digital Banking Revolution is an insightful look at how financial technology has brought welcome changes to the banking industry. This is essential reading not only for the next generation of retail bank customers, but also for those who want to fully understand how financial services will be conducted going forward."
Thomas J. O'Rourke
Assistant Director, Banking
The Bermuda Monetary Authority
"The Digital Banking Revolution is an absolute must read for those who wish to gain a deeper understanding of how innovative technologies are shaping the future of financial services."
Senior Manager - Business & Financial Strategy
From the Author
Dedication - This book is dedicated to my amazing parents, Desmond and Loretta, without whom none of my success would have been possible!
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Most helpful customer reviews
0 of 0 people found the following review helpful.
A useful executive summary (or survey) of digital transformation and FinTech
I accidentally purchased, read, and took notes on the first edition when this revision was already available. My fault, but it has helped me see that some valuable detail was added to this second version.
There are a number of introductory books out there, and I think that this is a good one for banking managers and executives, provided it is read as an executive *summary* of the digital banking / FinTech space. It is a good survey of recent research and news in the field, combined with some pointed advice. In particular the author emphasises the digital banking space as a collection of capabilities -- without getting around to using the "value chain" terminology prevalent in other summaries -- each of which is a target for digital transformation. My wish here is that the author could have done with fewer diagrams taken from the Financial Brand web site (or even the extended historical summary which, despite the author's assurances, really don't add to the following discussion) and created his own process diagram, giving some idea of that overall front-to-bank [or value-chain] banking model.
Perhaps those deeper into technology will prefer "The FINTECH Book", despite plugs from its contributors for their consulting services, but I would recommend this executive summary/survey over the wider-ranging, more populist works out there.
This text will serve as a good beginning, and the copious citations can be followed for greater investigation of the various sub-topics.
Just one quibble: I'm not sure if this work was self-published or used a publishing service, but it really could use a professional copy editor. Punctuation, particularly with regard to liberally-sprinkled and unnecessary commas, is not standard, and the intrusions break the flow of generally well-written prose (although even here some editing is required). I copied and pasted four paragraphs into Grammarly.com, for example, and the resulting recommendations made the text far more fluid to follow at first reading. But as useful as on-line services can be, there are PLENTY of copy editors out there who need the work and who would be able to whip the text into better shape for a no-doubt reasonable fee. Good ideas deserve the clearest exposition possible.
0 of 0 people found the following review helpful.
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I have now read both the author’s first and second editions of his book and can attest to the 2nd version being an update of the 1st version. These changes are in terms of the book’s content being brought up to date, the overall formatting having been improved plus the grammar and flow of the text has in the second edition been edited for more of a North American audience.
As for the book’s content, I highly recommend it for those who are involved within the banking industry and who want to know how financial services will continue evolving into the future. The book is not just a good overview of the transformation of the banking system but also provides those who work within the finance industry with suggested strategies on how to thrive in this highly competitive digital era we now live in.