Rethink your business for the digital age.
Every business begun before the Internet now faces the same challenge: How to transform to compete in a digital economy?
Globally recognized digital expert David L. Rogers argues that digital transformation is not about updating your technology but about upgrading your strategic thinking. Based on Rogers's decade of research and teaching at Columbia Business School, and his consulting for businesses around the world, The Digital Transformation Playbook shows how pre-digital-era companies can reinvigorate their game plans and capture the new opportunities of the digital world.
Rogers shows why traditional businesses need to rethink their underlying assumptions in five domains of strategy―customers, competition, data, innovation, and value. He reveals how to harness customer networks, platforms, big data, rapid experimentation, and disruptive business models―and how to integrate these into your existing business and organization.
Rogers illustrates every strategy in this playbook with real-world case studies, from Google to GE, from Airbnb to the New York Times. With practical frameworks and nine step-by-step planning tools, he distills the lessons of today's greatest digital innovators and makes them usable for businesses at any stage.
Many books offer advice for digital start-ups, but The Digital Transformation Playbook is the first complete treatment of how legacy businesses can transform to thrive in the digital age. It is an indispensable guide for executives looking to take their firms to the next stage of profitable growth.
Seldom have the effects of digital change on legacy businesses and innovators alike been so succinctly explained. David L. Rogers uses frameworks and case histories to illustrate how and why the times they are a changin'. And more importantly, exactly how to adapt.
(Bob Garfield, cohost of NPR's On the Media
In this indispensable (and highly readable) guide, Rogers shares what we can learn from today's greatest digital innovators. Packed with illuminating case studies and practical tools, The Digital Transformation Playbook maps out clear strategies for thriving in the digital age. Don't start a business without it.
(Neil Blumenthal, cofounder and co-CEO, Warby Parker)
Everyone talks about digital transformation, but here's your chance to truly do it well. David Rogers provides a roadmap that every executive should read. If you're not part of the transformation of your business, it will just happen without you. Read this book and get started!
(Sree Sreenivasan, Chief Digital Office, The Metropolitan Museum of Art)
Every so often, a book comes along that takes a subject that is mysterious and complex and drills down to its essential essence. Think of David Rogers's The Digital Transformation Playbook as your secret weapon for getting ahead of the extremely disruptive innovations transforming business at a breathtaking speed. You can't afford not to know this stuff!
(Rita McGrath, author of The End of Competitive Advantage
Rogers expertly captures the moment we're in―the swiftly changing business landscape brought on by the digital revolution―and gives practical guidance for the decisions every business must make if they want to stay relevant.
(Russell Dubner, president and CEO, Edelman U.S.)
Rogers explains the changes at the heart of the digital revolution. More importantly, he shows us that change is possible and how any business, no matter its age or industry, can adapt to grow for the future.
(Bernd Schmitt, author of The Changing Face of the Asian Consumer
Millions of business executives at all levels are puzzled by how to adapt to the digital world. This book makes the 'solution' to the puzzle quite accessible.
(Bill Duggan, author, Strategic Intuition: The Creative Spark in Human Achievement
This well-written work presents applications and techniques that would serve well company managers and students of business.
(Library Journal (starred review)
With practical frameworks and nine step-by-step planning tools, he distils the lessons of today's greatest digital innovators and makes them usable for businesses at any stage.
About the Author
David L. Rogers is faculty director of Columbia Business School's executive education programs in Digital Business Strategy and Digital Marketing and founder of the BRITE (brands, innovation, and technology) conference. He advises global companies such as Google, GE, Toyota, Visa, China Eastern Airlines, Kohler, and Macmillan on digital strategy and has led strategic workshops for executives in hundreds of companies from 64 countries. His most recent book is The Network Is Your Customer (2011).
Most helpful customer reviews
5 of 5 people found the following review helpful.
An excellent playbook on digital transformation
By pansak arpakajorn
This book is a must read for anyone who is looking for a good book on digital transformation.
The book is packed with good practical examples from well-known digital native and traditional companies including tools, suggestions and interesting information about digital transformation.With his professional background in Business Strategy and Digital Marketing, the author profoundly provides a unique view on Digital Strategy.
This book consists of seven chapters with conclusion in the end. Self- assessment is also provided to conduct an audit of the business’s readiness for digital transformation.
The first chapter begins with the five domains of digital transformation which cover customers, competition, data, innovation and value. The author explains how digital forces are reshaping such domains. In this chapter, key concepts and strategic themes of digital transformation are defined. I believe that these five domains are essential factors that need to be seriously considered by all companies under the digital environment. Even though organizational challenges have been mentioned in this book, my personal view is that this topic should be considered as a domain in digital transformation as well.
Chapter two focuses on customer domain. The author points out that the relationship of customers to businesses is changing therefore business people have to rethink about their customers. The author explains how and why such relationship to customers is changing in every industry. The author also points out that we are no longer in Mass market business model but we are in the midst of a profound shift toward “Customer network model”. With the emerging of digital platform businesses, I believe that everyone can see this shifting.
Chapter three provides detailed information on competition. The main point of this chapter is “Build platforms, not just products”. With great examples from platform businesses like Airbnb and other similar platform businesses companies we can clearly see that competition is happening more across industries than being happened within the same industries. We can see the role of asymmetric competitors in this chapter. Detailed information on platforms can be found in this chapter. However, further reading is required if you want to know more about platform businesses.
Chapter four focuses on data domain. As we all know companies all over the world have long been using data as a tool for their businesses. They also know that data is a valuable asset. However turning data into asset is less likely to happen in the real world for pre-Internet companies. Thank to this book, the author includes the data as a domain for digital transformation. The author depicts the changes in strategic assumptions from the analog to the digital age in term of data usage. Focusing on data as an asset is the main point of this chapter. The data strategy and impact of big data are explained with great examples. The data value generator proposed in this chapter is an important tool for generating new strategic ideas for using the data. However, further reading is still required to explore the meaning of data in other perspectives.
Innovation has been an important part of every business and playing more important role in digital businesses. Chapter five gives the details on innovation domain. Apparent examples shown in this chapter are good information on how companies learn to innovate and improve their products, services and processes. A success story of a company provides in this chapter is a good source of ideas for innovation. Innovate by rapid experimentation is the main point of this chapter. Seven principles of experimentation are provided as a guideline to create the most for company innovation efforts. Based on those principles two types of experimental methods given in this chapter are very helpful for such experiments. We can also learn how to scaling up an innovation by using four paths describe in this chapter.
Chapter six is about value domain. Adapt your value proposition is the main point of this chapter. Music business is used as an example to describe the value proposition of players in this business. In addition to value change in strategic assumption the author also proposes the routes for businesses to move upward a declining market. In order for any organization to access and adapt its value proposition for its customers, the Value Proposition Roadmap is a helpful tool for this purpose. Under this roadmap, detailed information is provided by using hypothetical university as a good example.
Final chapter is about Mastering Disruptive Business Model. In this chapter the author develops a clear understanding of disruption in a sphere of business by offering a comprehensive definition of business disruption. It can be clearly seen from the definition that innovations are not the same as disruption. The author also proposes a Business Model Theory of Disruption as a predictor of business disruption. There are two types of tools being used under the topic of Mastering Disruptive Business Model. With the help of these tools the companies will be able to assess whether or not new challenger poses a disruptive threat to an incumbent industry and will also be able to map out how a disruptive challenge will likely play out and identify companies best option for response. The strategies to become the disrupter and the strategies to mitigate losses from the disruptor are provided with examples.
In conclusion, the author emphasize that digital transformation is not about technology but about strategy. Organizational agility is a key reason for businesses that are unable to successfully keep up with fast-paced evolution of digital age. Therefore three general areas in developing organizational agility are proposed in this chapter .In addition, the author also provides Self-assessment tool to conduct companies’ readiness for digital transformation.
I completely agree with the author that, in many cases, management simply doesn’t have a playbook to follow to understand and then address the competitive challenges of digitization. If you are looking for such playbook I recommend this book to you.
0 of 0 people found the following review helpful.
Great framework and model for Digital Transformation
David Rogers has provided an excellent practical definition of a hugely abused and overused industry buzzword, Digital Transformation, and provided a very practical framework for implementing it. His approach is pragmatics yet realistically illustrates the huge breadth of transformation and significant organizational change management challenges to be overcome if large traditional enterprises wish to achieve the strategic business benefits promised by Digital Transformation.
0 of 0 people found the following review helpful.
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A great read for those facing threats from digital business models
As a digital-native I enjoyed this read as a utility to share with my non-digital colleagues. This book does a fantastic job of breaking down the core aspects of business strategy contrasted with the modern landscape of how technologies, the internet and newer platforms are shaking up industries. For those running or working with businesses formed prior to the proliferation of digital channels for connecting with and delivering value to their respective audiences this is a great crash course to jumpstart vernacular.