Whether it's software, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.
- Amazon Sales Rank: #243703 in Books
- Brand: Jeffrey Rubin
- Published on: 2008-05-12
- Released on: 2008-04-25
- Original language:
- Number of items: 1
- Dimensions: 9.30" h x
.75" w x
- Binding: Paperback
- 384 pages
- Handbook of Usability Testing How to Plan Design and Conduct Effective Tests
From the Back Cover
Is your product user-friendly? Take these steps to find out
Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants — no, expects — your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.
Learn to recognize factors that limit usability
Decide whether testing should occur in a lab setting or at the site where the product is used
Set up a test plan to assess goals for your product's usability
Choose and train effective test moderators
Decide on the best way to collect and review data
Report the results and make recommendations
Learn user-centered design principles and practices — the context for usability testing
Reap the benefits of templates, tables, models, case studies, and other tools of the trade
Companion Web site
Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates
About the Author
Jeffrey Rubin, author of the first edition of this book, has more than 30 years of experience as a human factors and usability research consultant and lecturer. A pioneer in the field of usability testing, he has consulted for leading companies worldwide.
Dana Chisnell is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982.
For more information, please access the author's website at
Most helpful customer reviews
1 of 1 people found the following review helpful.
Wonderful guide to the subject matter
By S. Cunningham
This book is the ideal introductory read to the subject of usability testing, particularly for a lone or first time practitioner. I very much appreciated the understanding that sacrifices to scientific rigor are often necessary in a fast paced business environment or with few resources and little time, and the solutions proposed for accounting for this scenario! The book also directs to additional reading material and makes clear that this is a robust subject that should be studied in detail if seriously implementing within an organization. Highly recommended! Found it very handy and informative.
0 of 0 people found the following review helpful.
Great for UX Researchers
Best User Research book I read. Easy to read and easy to understand. A company I worked at didn't have a UX Research Lab. A colleague and I were inspired after visiting Bloomberg's research labs. We didn't have a budget, and we were able to set up a protocol with little to no budget. It is easy to set up User Test.
45 of 48 people found the following review helpful.
See all 25 customer reviews...
A nice start, inoffensive, practical
By A Customer
I'm a clinical-social psychologist by training; lots and experimental psychology and research design and analysis experience. Rubin really captures the basics of the scientist-subject without being overly complex, and he does it specific to software and similar assessment projects. His writing is clean, and maybe even simple. As such, I consider his efforts a success. However, the single volume is not sufficient. Combined with titles by Nielsen, Hackos, Redish, Cooper, Norman, etc., etc., as well as a *thorough* review of the journals (the profession is changing *so* rapidly), I think Rubin's book becomes more worthy, and more useful over time. Positive, is that it's a paperback; neutral is that it might be better as a spiral-bound; negative is that it is over-priced. It should be about $24.95.