Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests

Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
By Jeffrey Rubin, Dana Chisnell

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(17 customer reviews)

Product Description

Whether it's software, a cell phone, or a refrigerator, your customer wants - no, expects - your product to be easy to use. This fully revised handbook provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices, it can give you that all-important marketplace advantage: products that perform the way users expect. You'll learn to recognize factors that limit usability, decide where testing should occur, set up a test plan to assess goals for your product's usability, and more.


Product Details

  • Amazon Sales Rank: #268956 in Books
  • Brand: Rubin, Jeff/ Chisnell, Dana
  • Published on: 2008-05-12
  • Original language: English
  • Number of items: 1
  • Dimensions: 9.30" h x .75" w x 7.40" l, 1.25 pounds
  • Binding: Paperback
  • 384 pages

Editorial Reviews

From the Back Cover
Is your product user-friendly? Take these steps to find out

Whether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants — no, expects — your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.

  • Learn to recognize factors that limit usability

  • Decide whether testing should occur in a lab setting or at the site where the product is used

  • Set up a test plan to assess goals for your product's usability

  • Choose and train effective test moderators

  • Decide on the best way to collect and review data

  • Report the results and make recommendations

  • Learn user-centered design principles and practices — the context for usability testing

  • Reap the benefits of templates, tables, models, case studies, and other tools of the trade

Companion Web site
Go to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates

About the Author
Jeffrey Rubin, author of the first edition of this book, has more than 30 years of experience as a human factors and usability research consultant and lecturer. A pioneer in the field of usability testing, he has consulted for leading companies worldwide.

Dana Chisnell is an independent user researcher and usability consultant. She has done usability, user interface design, and technical communications consulting and development since 1982.

For more information, please access the author's website at
http://www.usabilityworks.net

Author's blog:
http://usabilitytestinghowto.blogspot.com


Customer Reviews

Most helpful customer reviews

1 of 1 people found the following review helpful.
5Wonderful guide to the subject matter
By S. Cunningham
This book is the ideal introductory read to the subject of usability testing, particularly for a lone or first time practitioner. I very much appreciated the understanding that sacrifices to scientific rigor are often necessary in a fast paced business environment or with few resources and little time, and the solutions proposed for accounting for this scenario! The book also directs to additional reading material and makes clear that this is a robust subject that should be studied in detail if seriously implementing within an organization. Highly recommended! Found it very handy and informative.

14 of 14 people found the following review helpful.
5Must-read
By Stephen Krug
For 14 years, Jeff Rubin's Handbook has been one of the most useful resources for anyone interested in doing usability testing.

Now Dana Chisnell has done an outstanding job of bringing it up to date--and much more. From cover to cover, it's full of useful insights about every aspect of testing, based on the cumulative experience of two seasoned---and very smart--practitioners. And it's a pleasure to read.

If you do usability testing, or you're interested in learning how it's done, this book is a must-read.

0 of 0 people found the following review helpful.
5Great informative book
By Amazon Customer
Great informative book. At times a little dry, but I learned a lot from this book. This book was part of my course work at UW's User Centered Design Program in the Usability Studies class. It followed the course work well and was a great supplement. I will keep this forever as a reference book.

See all 17 customer reviews...

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