The A-to-Z guide to spotting and fixing usability problems Frustrated by pop-ups? Forms that make you start over if you miss a field? Nonsensical error messages? You're not alone! This book helps you simply get it right the first time (or fix what's broken). Boasting a full-color interior packed with design and layout examples, this book teaches you how to understand a user's needs, divulges techniques for exceeding a user's expectations, and provides a host of hard won advice for improving the overall quality of a user's experience. World-renowned user-experience expert Eric Reiss shares his knowledge from decades of experience making products useable for everyone...all in an engaging, easy-to-apply manner.
- Reveals proven tools that simply make products better, from the users' perspective
- Provides simple guidelines and checklists to help you evaluate and improve your own products
- Zeroes in on essential elements to consider when ensuring ease-of-use so products and services are functional, responsive, ergonomic, convenient, and foolproof.
- Addresses considerations to ensure elegance and clarity of design so things are visible, understandable, logical, consistent, and predictable.
- Concrete "next steps" that show you how to put these ideas into action, even when you don't have a budget or the support of your superiors.
walks you through numerous techniques that will help ensure happy customers and successful products!
- Amazon Sales Rank: #576521 in Books
- Published on: 2012-07-03
- Original language:
- Number of items: 1
- Dimensions: 9.00" h x
.60" w x
- Binding: Paperback
- 256 pages
From the Back Cover
I stopped reading because I was tempted to steal stuff for my next book!"
—Steve Krug, author of Don't Make Me Think
If you're serious about creating great user experiences, this is a must-read book! Eric's insights on usability are reinforced with delightful examples and are presented with a business-smart perspective that few others can match."
—Richard Dalton, Senior Manager, Experience Strategy & Measurement, The Vanguard Group
"I just want it to work!"
That's what "usability" means to the user. It's about whether a product or service does what the user wants—and expects—it to do. And that's what makes people want—or not want—what you have to sell. This book is packed with suggestions, steps, and guidelines to help you create products and services that do what users want. Many of them are unbelievably simple. They just work.
How to create usable stuff
- Have clear goals for what you want to accomplish
- Use the checklists in each chapter to help you spot potential problems
- Learn what makes users happy—or not happy
- Discover three keys to responsiveness
- Put logical reasoning to work for you
- Improve profitability by improving usability
About the Author
Eric Reiss has been meddling with service- and product-design projects for longer than he cares to remember. Today, he is CEO of The FatDUX Group, an international user-experience design company headquartered in Copenhagen, Denmark. Eric has also lectured on design principles at the Bauhaus University in Weimar, is a former Professor of Usability and Design at the IE Business School in Madrid, and serves on the advisory boards of several universities and institutes in both Europe and the United States. His Web Dogma, a design philosophy that transcends both fashion and technology, has been adopted by thousands of developers and companies around the world. You can follow Eric Reiss on Twitter: @elreiss
Most helpful customer reviews
3 of 3 people found the following review helpful.
The usability book you want to have in your library
By alberta soranzo
In addition to being one of the authorities on usability, Eric Reiss writes beautifully and his passion for good, usable design is evident throughout the book and highly contagious.
In this easy to read and incredibly thorough book, Reiss accompanies the reader on an exploration of good and bad design practices and teaches us how to recognize, avoid and remedy common and not-so-obvious usability issues. The book is chock-full of examples and case studies which clearly demonstrate general principles of usability and specific guidelines alike.
The content is organized clearly in two main sections, "Ease of Use" and "Elegance and Clarity" and every chapter contains helpful references to further reading and a glossary of term and/or concept to explore in order to gain additional insight into any given issue. I find myself referring to these references over and over, and I have gone as far as and passing them along to clients in order to further illustrate a point.
However, what sets "Usable Usability" apart from most other books on usability is the attention devoted to both the digital and physical realm. As the practice of UX has evolved in the direction of creating truly cross-channel experiences, Reiss' book is uniquely positioned to address the specific challenges that UX/UI designers face on a daily basis when dealing with experiences that span different domains.
If you are serious about good design and usability, this is the one resource you will continue referring to.
2 of 2 people found the following review helpful.
More to be Said
By Marianne Sweeny
Don Norman wrote a book about the usability of everyday things a long time ago and it was good. However, as Eric Reiss demonstrates in his splendid "Usable Usability," the Norrman book was far from definitive. Eric finds that there is a lot left to be said about usability in the worlds around us, the real world and the virtual one. Eric brings a critical eye to the everyday things that Don missed and many more. He deconstructs issues and presents prescriptive, practical and effective solutions. I have marked up my copy for quick, and frequent reference. I will recommend this book to anyone, inside or outside of the usability/information architecture fields, who interested in making their products better and their world a little less frustrating.
0 of 0 people found the following review helpful.
See all 41 customer reviews...
A Great Resource
By Matthew Fetchko
As someone who works with a wide range of clients, some of whom are still complaining about their VCR clock blinking, I found this book to be a valuable addition to my arsenal. The information is presented in an engaging format, and the topics include real-life examples and anecdotes, so much more effective than made-up scenarios. If you need an overview of usability, this book will get you up-to-speed. If you are a seasoned practitioner, the reading is like having an in-depth conversation with the author. I enjoyed the observations and side comments, it made the subject matter more alive. The author's experience and knowledge is evident.